Intellisync not working?

Originally Posted by the gryphon

Nope.
I'm saying as the moderator of a DANGER owned forum that Danger knows their own intellisync service is offline. If you've called Tmobile and told them as well, and have posted it on the tmobile forums, and asked others to do the same, then Danger has been told. Tmobile won't be the one to resolve it. MS/Danger will. And they know.

That's funny because I've called T-Mobile and they say the servers are working.
I've spent 2 days with a level 3 support rep who claims to be working with Danger to resolve why intellisync is not working for me. I had to take my company laptop home last night just to make sure that there wasn't some network firewall interferring.

Originally Posted by TimHitchings

That's funny because I've called T-Mobile and they say the servers are working.
I've spent 2 days with a level 3 support rep who claims to be working with Danger to resolve why intellisync is not working for me. I had to take my company laptop home last night just to make sure that there wasn't some network firewall interferring.

Are you still trying to determine if it's online? IT'S NOT. It will be again. Someone in an upper tier may have told you that. I don't know. I don't work for tmobile, and have very little interaction with them. I'll say it one last time: MS/Danger knows a part of their service (intellisync) is offline.

Intellisync servers are [intentionally] offline and most likely will remain that way until MS/Danger has completed their data recovery efforts.

When the service is brought back online, the application will be made available again for download on the desktop interface [under settings].

Originally Posted by appletech

Intellisync servers are [intentionally] offline and most likely will remain that way until MS/Danger has completed their data recovery efforts.

When the service is brought back online, the application will be made available again for download on the desktop interface [under settings].

Thank you for the easy to understand and complete response.
I only wish this information could be communicated to T-Mobile with the same efficiency.

Originally Posted by TimHitchings

Thank you for the easy to understand and complete response.
I only wish this information could be communicated to T-Mobile with the same efficiency.

The information has been communicated with T-Mobile. I hope it will be communicated down to the telephone support folks.

Intellisync is now working for me.
App is not available via Desktop anywhere yet but I'd think that may be comming.

So when I try it tells me that my account is not authorized to sync. Please visit the Desktop interface and download the sync software for this account.

Did you have to reinstall?

Originally Posted by burwell

So when I try it tells me that my account is not authorized to sync. Please visit the Desktop interface and download the sync software for this account.

Did you have to reinstall?

nope. I had mine working before the data problems so it worked after.
you may be having a problem with the user id you are entering.

p.s. I see on this page

http://support.t-mobile.com/doc/tm21921.xml

there should be a download Intellisync next to Help.

What do I do? I did pay $10 for Intellisync at one time. What's the best way to deal with support?

Originally Posted by burwell

p.s. I see on this page

http://support.t-mobile.com/doc/tm21921.xml

there should be a download Intellisync next to Help.

What do I do? I did pay $10 for Intellisync at one time. What's the best way to deal with support?

Yes I remember it there as well as inside of the settings menu.
It's been reported previously by Danger forum support that they have been told that it has been temporarily removed and will be restored once the intellisync server is enabled again. Suggest waiting a couple of days, then scream really loud to t-mobile support.

If you have the app then try checking your user name to verify it is correct somehow. It's usually your tmail address without the @tmail.com I believe.