Customer Care bs

So I do not have myfaves anymore but my phone keeps on refreshing myfaves and now deleted the rest of my apps.. I'm getting so sick of calling especially when I was just on hold for 35 mins bouncing from rep to rep to then be placed back at the "for english say english......" part and now have to wait 15 minutes just to talk to another rep to probably be sent from rep to rep again after explaining myself, t-mobile really needs to get their act together this is bull, I am livid right now I can't call any of my myfave contacts cause it comes up with an error message, they said this isn't a common issue but this is the 4th time I've called about this

they just legit hung up on me without even helping.. And the guy I talked to thought I was trying to put myfaves back on my account clearly not listening to a word I said..

Is anyone else having this problem?

I have a similiar problem when I call to see if there's any progress in getting apps games and themes back. After being on hold 45 mins. To an hour. All they can say is how I can restore CONTACTS. Smgdh it starting to get sickening but thank god there are some reps that actually speak clear english that take time to care that you are a concerned customer thanks to the one I spoke to the other night im not near as pissed as I was thursday

and now they lost everything, my contacts the rest of my apps, my themes, notes everythingggggggggg ugh

I didn't lose anything before this phone call

well now since this phone call with CC to drop the myfaves off my phone my texts haven't been sending along with my web not working now